What To Expect
Phone Calls

Phone Calls

  • You will receive at least one daily update and often a twice daily update from the veterinarian caring for your pet.
  • We completely understand how stressful this is but please limit your calls to twice daily so that we may continue to focus on the highest quality patient care.
  • Please try and avoid phone calls between 7-9am and 7-9pm as this is when the shift changes, the doctors are assessing patients, and the technicians are doing treatments.
  • We want to keep everyone informed, but please try and designate one family member as the go-to person to speak with while your pet is hospitalized. Please ask your doctor if they are willing to be placed on a group or conference call if multiple family members would like to be updated at the same time.