What To Expect
Phone Calls

Slide We understand how stressful it can be to have your family member admitted to the hospital. Our goal is to make your pet as comfortable as possible while they are under our care and a doctor is available in the hospital 24/7 to treat hospitalized pets. The following information will help you understand the process and guide you while your pet is hospitalized. What To Expect

Slide We generally encourage visitation however please check with your doctor or a member of the medical team to see if visitation for your pet is recommended.

  • Visiting hours are between 9am-7pm during the week and on the weekends. If you need to visit outside of these hours, please inform the attending doctor. We will make every attempt to be flexible, but in some instances due to the nature of emergencies and the number of patients hospitalized, we will need to enforce the visiting hours so that we can continue to provide high quality care.
  • Please call before coming to the hospital to inform us you are on your way to visit. This is recommended since we are a 24-hour emergency facility and may be attending to a critical patient. We would like to avoid having long wait times for you to visit your loved one.
  • A member of the medical team will bring your pet to visit with you in an exam room
  • Unfortunately, family members are not permitted to visit in the main treatment area unless authorized by a doctor. We will only allow this in cases of patients in critical condition that cannot be moved.
  • Please limit visits to 30 minutes unless your pet cannot leave the treatment area, in which case the visitation will be limited to 10 minutes.

Phone Calls

  • You will receive at least one daily update and often a twice daily update from the veterinarian caring for your pet.
  • We completely understand how stressful this is but please limit your calls to twice daily so that we may continue to focus on the highest quality patient care.
  • Please try and avoid phone calls between 7-9am and 7-9pm as this is when the shift changes, the doctors are assessing patients, and the technicians are doing treatments.
  • We want to keep everyone informed, but please try and designate one family member as the go-to person to speak with while your pet is hospitalized. Please ask your doctor if they are willing to be placed on a group or conference call if multiple family members would like to be updated at the same time.